Tririga Support Analyst Full Time

The Business System Analyst will be based in Chennai/Pune . In this position, you will be responsible for providing support to end-users and maintaining information systems to ensure that they function reliably and in accordance with user needs. Other responsibilities include analyzing complex business problems, design and provide stable workarounds while a permanent solution is implemented. Responsible for providing technical expertise in identifying, evaluating and supporting systems and procedures that are cost-effective and efficient.

Here is a glimpse of what you will do:
Communicate with system users and/or customers; and investigate, troubleshoot, and resolve system problems so that user problems are resolved quickly and satisfactorily
Monitor and solve support tickets
Incidents, Requests and Requirements follow up
Read, analyze, and interpret complex documents
Develop, customize and/or recommend solutions to address gaps/improvements in processes;
Document solutions or processes in the area
May Create technical and functional specs
May train or provide guidance to end-users

Here is some of what you will need (required):
Knowledge in IBM TRIRIGA or IBM MAXIMO or systems related
Bachelor´s degree in Systems or related
Experience in Support area 2+ years
Experience in Development, Customizations and /or data analysis 2+ years
Conversational Fluent English: Communication with end-users and customers
Familiar with Support Ticket systems
Experience in End User training and Testing skills

Here are few of our preferred experiences :
Good analytical and problem-solving skills
Initiative and ability to demonstrate a pro-active approach to tasks
MS Excel intermediate level
SQL Server intermediate level

Here are a few examples of what you will get for the great work you provide:
Health Insurance
PTO

AG05

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.