Technical support Administrator Full Time

About the job
Overview

Handle Level 1 support for S2 Global International customer deployments using Remedyforce for helpdesk tickets

Responsibilities
Handle Level 1 support for S2 Global International customer deployments using Remedyforce for helpdesk tickets
Perform excellent customer service in the handling of customer phone calls, email calls, self service site support requests.
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
1-2 years of work experience in information technology with a focus in general IT support
Some experience working on local and wide area networks
Able to understand IT terminologies
Has the capability to troubleshoot issues that are related to an IT issue
Able to work with customers to achieve overall project objectives
Able to reliably complete assignments with limited supervision, and to help lead the actions of others to accomplish complex or extended work assignments.
Remedyforce or JIRA experience given additional consideration
Experience working in a global environment across multiple time zones.