Technical Specialist Full Time

About the job
The Main Purpose Of This Job: Technical Specialist will work in services delivery role for customers managing the design and delivery of Cloud and/or Mobility solutions. Must have strong IT infrastructure and enterprise architecture knowledge and must be skillful in developing enterprise level software and infrastructure solutions. This role is highly customer focused, requires ability and willingness to travel and to be able to work in a growing organization.

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE –

A minimum of 2-4 years project delivery experience on Microsoft productstechnologies
Strong knowledge on Microsoft cloud products and technology (Office 365)
Knowledge on Exchange Server, Skype for Business Server, System Center, SQL Server will be additional advantage
Microsoft Certification is expected for this position
Communicates effectively verbally including excellent presentation skills, communicates clearly in writing; strong relationship building skills
Experience in Incident and Task management tool like remedy.
Monitor ticketing system to receive work assignments
Fulfil user requests for email account service following standard operating procedures
Perform user account and mailbox moves on Exchange Email Systems
Distribution lists add/delete/modify
Correct user Outlook issues, setup, junk mail, mailbox size increase
Outlook Shared calendar add/modify
PST mapping modify/restore
Reply to all customer inquiries on time
Document issues and escalate to next tier support as necessary
Ability to focus on ticketing system for sustained periods
Relevant Exchange certifications
1 to 2+yrs in Exchange
KEY RESPONSIBILITY AREAS –

Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
Understanding of Outlook 2010/2013/2016 and Office