Storage Engineer Full Time

About the job

Description And Requirements

L2 level BAU and incident support on Storage and Backup platform (SAN, NAS, iSCSI, SDS, Cloud, Backup, File level, block level)
Provide escalation support to L1 team.
Technical transition of Storage and Backup technologies for new FMS customers.
Prepare the technical SOPs for Storage and Backup domain for managed services and implementation services.
Escalating and getting solution from L3 / OEM Support Team
Implementation and troubleshooting of complex Storage and Backup environment.
Implement and troubleshoot server issues in Storage and Backup domain.
Firmware / software upgrades
Task Automation using Scripts
Plan and execute activities from pre to post. Create POA with all required details.
Implementation & Troubleshooting of server OS environments
OS hardening & Performance tuning
Keeping up to date with technology trends and developments.
Work closely with service delivery team and ensure the agreed KPIs with customers are met.
Support L3 team to prepare the RCAs on time for all P1 tickets, critical issues and on need basis.
Work closely with L3 team to identify risks and form contingency plans.
Always ensure customer satisfaction