About the job
Systems Administrator Job Description
Role Location: Chennai
THE TEAM: INFORMATION TECHNOLOGY
Our Information Technology (IT) team is Zuora’s internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work place. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.
The Quote-to-Cash (Q2C) Systems Administrator will support our internal Zuora application stack–yes, we use our own products!–and users on our global Sales, Deal Desk, Billing Operations, Revenue, and Collections teams. Reporting to our Quote-to-Cash Applications Product Owner, you will work directly with our team of Business Systems Analysts, Developers, and end-users to help make Zuora the best user of our own products.
As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during quarter-ends.
What Youll Achieve
Support Q2C end-users with Quoting, Billing, Revenue, and Collect questions, requests, incidents, and problems
Plan for- and respond to- upgrades, outages, and other incidents
Troubleshoot problems reported by users by analyzing and isolating issues
Monitor SLAs, alerts, logs, and exception reports
Communicate downtime and disruptions
Collaborate with Zuora IT SMEs on various projects to improve Quote-to-Cash operations and processes. This could include assistance with the design, implementation, testing, and deployment of new functionality.
Maintain data integrity within Quote to Cash systems, working closely with Data and Dev Teams
Understand the data flows between Salesforce/Zuora Billing & Revenue/NetSuite
Assist with data cleansing and data maintenance efforts
Ensure systems availability, especially during critical month-end processing
Configure and maintain applications, including product catalog price lists, pricing rules/matrices, approval criteria, and contract templates based on solution design specifications
Coordinate sandbox refreshes
Ensure SOX compliance by adhering to policies and procedures
What We’re Looking For
A self-starter with the ability to work independently
Strong English communication skills, with ability communicate with business partners of varying levels of expertise
Demonstrated experience and expertise with Zuora Billing, Revenue, Collect and/or CPQ products
Experience with Quote-to-Cash processes at SaaS companies
Intermediate understanding of Excel functions such as: IF, VLOOKUP, Index, Pivot Tables etc.
Must be customer-focused and work effectively with cross-functional teams
Experience promoting changes across development, test, and production environments
A Plus If You Have
Zuora Billing Administrator certification
Salesforce (Lightning) experience
Salesforce Administrator certification
Experience with process automation using Zuora Workflow
Expertise in data integration and data validation
Knowledge with Mail merges, Syntax and Zuora invoice and email templates
Previous experience with ZOQL queries and Zuora API
Experience with Service Cloud, Jira, & Confluence
Experience with Avalara, NetSuite & payment gateways
Familiarity with accounting, especially GAAP & ASC 606 knowledge