About the job
If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to an Sr. Service Engineer based in Hyderabad, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – its in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
Overall responsibility for three phase for assigned territory
Customer handling & customer satisfaction – explanation of root cause analysis, assurance to customers regarding products & services.
Work with Project team to understand the Project Solution offered & take over the Customer support from the Project team,.
Manage & Own the Customer breakdown calls, PM Call & Spares planning for the region
Do the SAT- Site acceptance test as per agreed SOW.
Manage the Vendor & internal team associated in Service operations
Responsible for daily update on the Call management as per SLA for RT & TAT
Maintain all records of the order- PO /invoice copy, Statutory documents required as per Customer , Handing over documents, training documents , PM & Breakdown records, RCA s etc.
Team Management & Team Development with Skill Matrix on all Products being handled
Training of team members/Service Franchisee on the safety & technical aspects for the UPS services.
Warranty/DOA/AMC management of the Systems
Take care of hiring/mentoring /motivating of team members down the line (if any)
Safety Tools & PPE adherences for all Field engineers managing the service.
Maintain high customer satisfaction for the assigned project and customers in the region
Extensive travel across the region assigned to keep the customer relationship.
Generating Service Sales enquiry like BMS, Digitalization, Battery and etc with existing customer and partner and also new customer self and team.
Daily Review with Team on daily activity and updating to Manager.
Diploma/Bachelors Degree in Electrical/Electronics & telecommunication is a must.
Process oriented and customer focused individual with a drive to provide highest level of field service support to the team to improve sales and profitability.
Requires knowledge for UPS as well as working knowledge of the electrical industry.
Must have 3-6 yrs. of experience in handling Authorized Service Provider/Channel network-Installation, Break Down Maintenance, Preventive Maintenance , Crisis Management in case of accidents, Multi location projects management, AMC & Spares sales .
Strong interpersonal skills.
Yes! Because you are the one we are looking for, we hope to hear from you now!
What you will get from us
Eatons mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours. Eatons 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the companys operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Region: Asia Pacific
Organization: PQD India
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Hybrid
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time
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