About the job
This job is sourced from a job board. Learn moreRoles And Responsibilities
Leading end to end Operation of the account, typically this is a fast-paced area of business that is challenging and changing continuously.
They would be expected to ensure the operations team delivers the required performance, being committed to delivering quality work based on client expectations.
They will likely be asked to input into strategy but will more likely be implementing the strategic direction and change as opposed to formulating it.
They will lead a large number of FTEs, typically through a team consisting of both in-house and external members.
The position would require dealing with escalated enquiries, and production issues.
They will lead and develop the team to ensure consistency in performance, stability, and succession planning.
Run day to day operations to meet targets and SLAs.
Provide leadership, development, and coaching. Actively engaging and supporting the development of the team to ensure better performance.
Building and maintaining effective internal and external stakeholder relationships.
Identifying and instilling best practice, processes and systems and drive continuous improvement environment.
Ensures SLAs and KPIs are continually met by the team.
Desired Candidate Profile
Proven experience of managing a large team of 70+ in a high-pressure delivery centre environment.
Ability to build a team from scratch and running day to day production activities.
Excellent tracking, reporting, and monitoring skills.
Able to develop and nurture improved performance across team members.
Excellent communication, engagement, and development of people skills.
Straive is an equal opportunity employer. We commit to celebrate diversity, equity and inclusion in the workplace.
This job is provided by Shine.com
Desired Skills and Experience
continuous improvement, slas, scratch, running, business, strategy, reporting, enquiries, operations, monitoring, leadership, engagement, performance, communication, Value Stream Mapping, Kaizen, Toyota Production System, Manufacturing Operations Management, DMAIC, JIT Production
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