About the job
Where will your career take you?
Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel in establishing and enhancing the APAC based arm of the Global Project Management Organization? Do you have a solid understanding of the travel industry and proven project management experience? You might be exactly the new team member we are looking for.
Senior Travel Associate
You will be the first person in the market and really a pioneer. You must be highly resourceful, self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD or client office and be able to manage face to face conversations including managing some highly senior level executives.
As a Sr. Travel Associate, you are expected to provide an exceptional, high-touch service assisting customers in the customized travel arrangements, fulfilling travel bookings. Also arranging business travel for Employees and Candidates. Customer service is at the core of this role and the incumbent must be able to go above and beyond the call of duty to provide an exceptional customer experience, embrace changes, and thrives in a fast-pace environment.
This position performs at an expert/senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry.
Responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and providing proactive travel consultation
Book reservations for air travel, hotel and car rentals, with accuracy
Handle Travel arrangements with complete confidentiality and offering high touch services
Arrange innovative and creative special services as requested by the client.
Solve problems on the spot using various tools and expert communication skills
Own problems throughout the lifecycle of issue and be available to respond as necessary
Able to make independent decisions under difficult situations
Must be able to work in a ‘self-directed” environment as well as be a team player
Maintains, and seeks expansion of current knowledge and have a growth mindset
Achieve individual and contractual service level goals related to telephone, quality, and productivity.
Maintain client profiles, ensuring specials requests and reward program information are included, such as frequent flyer / driver / hotel stay.
Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes.
Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts.
Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
Assume and perform other duties and responsibilities not specifically outlined herein, as and when requested.
Were looking for you if your profile matches the following
Ideally you will have 5 to 6 years of relevant work experience as a Travel/Senior Travel Consultant. Strong knowledge of managing travel request not only for travel with in and from India but also regionally (APAC) as well as Globally as this person will support request from other markets as part of after office hours services or/and on need basis.
Prior experience of working as an implant will be preferred
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and demonstrating excellent problem-solving skills.
Strong interpersonal skills and professionalism.
Strong international booking and ticketing knowledge in complex multi-sector and round the world routing departing from all major global hubs, including domestic travel within USA.
Demonstrate above average productivity level.
Proficiency on GDS system mandatory
Demonstrate internet research skills for clients’ information.
Ability to deliver high levels of customer service to travellers.
the ideal candidate must be willing to work weekends and be able to deal with on call provision for after office hours/weekends/PH. Overall someone who be flexible in regards to operating hours.
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