About the job
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
ECI has an exciting opportunity for a Senior Systems Monitoring Engineer, who will proactively monitor and manage production systems.
In this role, you will monitor alerts related to the infrastructure and application.
This is an Hybrid role for Bangalore, Indore and Hyderabad location, this is an onsite role for Manila, PH.
What you will do:
Proactive monitoring and management of production systems.
Monitor alerts related to the infrastructure and application.
Identify, capture, evaluate and report metrics and determine trending to drive process and product change.
Assist peer engineers during alert / alarm remediation.
Provide analysis and feedback of system operations, performance, and stability to shift lead / supervisor.
Monitor adherence to guidelines on processing, alerting, maintenance and security.
Help management in establishing KPIs, monitor thresholds, communicate metrics, and identify areas for review and improvement.
Perform service restarts and disk expansions in Windows environment.
Analyze the alert and gauge the incident priority accordingly.
Analyze hardware and infrastructure to determine how it relates to the application performance.
Willing to work in a 9 hour shift job with minimum supervision.
Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred).
Participate in 24/7 on-call support for the collaboration technology environment (P1, Major Incident Management).
IT best practices for Major Incident Management including detection, triaging, assessment, troubleshooting and restoration (Major Incident management).
Follow-up with the respective engineering (SMEs) and Technology managers for ensuring root cause analyst (RCA) and E-RFC and RFC (Planned v/s Emergency Change requests).
Mentors new hire and should be willing to work as a shift lead when required.
Who you are:
College diploma or University degree in the field of Computer Science or equivalent field and/or 5+ years of experience with a minimum of 3 years of end user support.
2+ years of L1 Monitoring experience, along with Azure and Exchange experience.
Experience in working on high availability and real time monitoring solutions (CA Spectrum, Nimsoft or other monitoring specific applications)
Understanding of network / servers and Virtual Machine performance issues.
Knowledge of Microsoft, Cisco, Citrix, Vmware systems / servers are a plus.
Strong proven skills in ITIL framework (Especially, Incident, Problem and Change management)
Bonus points if you have:
Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
Strong analytical, problem-solving and troubleshooting skills
Excellent communication skills with the ability to speak on varying technical levels