Senior Operations Analyst Full Time

Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.

Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is a strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference.

The Role:

The Delivery Performance team of the organization envisions to create a digital ecosystem working closely with the Leaders implementing running the various key strategic initiatives. This team covers following functions –
IT Quality Management
Business Operations
Program Management Office

As a Senior Operations Analyst within the Delivery Performance team, you will closely work with various department stakeholders like PMs, PMO Analysts, Scrum Masters, in executing key processes like KPI report-outs, quality reviews, projects analysis, and more.

In order to do this, the incumbent must be well versed the project lifecycle (depending upon the methodology – agile, waterfall, hybrid, etc.), and have a thorough understanding of IT related business processes. Key activities include but not limited to Quality management update, status reporting, data analytics, risks-issues-dependencies identification & resolution, stakeholders management, scheduling meetings, tracking milestones, and more.

Responsibilities:

The primary responsibilities include:
Monitoring and oversight on organization project KPIs, their data collection, analysis & report-out.
Deep engagement with project teams across departments collaborating with them on various aspects, processes and actions in areas of project management, agile management & quality management
Process documentation and facilitation of knowledge sharing.
Coordinate across program – project teams and stakeholders to gather information, monitor actionables & collaborate to ensure completions and continuous improvement.
Liaise with the Japan & other international teams to provide updates on key initiatives and improvement areas
Analyze complex data sets ? derive insights ? and share with leaders and stakeholders
Develop macros to automate reports and preparation of routine and ad hoc reports
Develop and maintain all performance dashboards and prepare reports to be submitted to Leadership team
Documenting and following up on important actions and decisions from meetings.

Skills and Qualifications:
The candidate should have the following skills sets and Qualifications:
Bachelor degree in any field of study or B.E/MBA or equivalent.
6-8 years of overall experience with 4-6 years’ experience in IT solutions delivery / IT service delivery set-up.
Hands-on experience with SharePoint, PowerApp, etc. preferred but not mandatory.
Exposure to process modelling, process set-up, management and execution would be a significant advantage.
Focus on attention to detail. Ability to derive insights from the given set of data
Strong customer orientation and service driven mentality
Excellent intercultural communication skills, ability to engage at various levels within the organization
Keen process focus, ability to organize diverse activities into structured processes & a systems orientation
Strong hands-on and can-do mentality. Independent & Process focused approach.
Ability to function in matrix orgs, multiple stakeholders with an adaptive mindset to cross-cultural sensitivities
Strong stakeholder management Skills
Creating reports & dashboards, milestone tracking and systems updates, stakeholder coordination & scheduling
Exposure and expertize with MS-Excel, Power BI, or any other analytics applications.
Ability to work effectively both independently and as part of a team.
Ability to multi-task in a tight timelines environment

Drive your career forward and join the company leading the technology and business evolution in the automotive industry.