About the job
eProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries. With offices and teams worldwide, including Bangalore, India, eProductivity Softwares integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company’s deeply-held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.epssw.com
Senior Administrators on our team support multiple business groups and/or applications so you may also be asked to learn and support other applications. You will collaborate tightly with a highly talented & committed applications team, including systems analysts. You are an independent thinker, comfortable with sharing and accepting ideas in an open manner – and you expect the same to be reciprocated. You must possess solid written and verbal communication skills and have an aptitude for thriving in complex situations. Lastly, you should enjoy working in a fast-paced, self-directed, diverse and customer service-oriented environment.
Main Duties and Responsibilities
Participate in application configuration for new projects as well as troubleshoot problems with existing systems and integrations using tools detailed below.
Work with systems analysts to refine requirements.
Prepare detailed technical specifications and requirement for developer, vendor, and business partners to use in design, code, test, debug, deployment and documentation stages.
Participate in unit, integration, and performance testing.
Coordinate with the Finance Department and other departments as needed as it pertains to projects and deliverables that are associated with NetSuite.
Assist with troubleshooting and application performance issues (e.g., performance tuning).
Develop scripts and integration logic as needed.
Work as part of a cross-platform team with other SME in Salesforce (Sales, Support, and Experience Cloud f.k.a. Pardot), UKG Pro f.k.a., UltiPro, and others.
Resolve problems, document issues and resolutions.
Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
5+ years hands-on experience with NetSuite in a moderately or highly complex business environment. eProductivity Software, the leader in the print and packaging software community, serves over 2,000 customers in over 25 countries. With offices in seven countries, e-Productivity has a rich and global presence.
Minimum 5-7 years overall IT experience.
Administration and configuration experience in at least two (2) of the following functional areas: Financials, Procurement, Order Management, Inventory Management
Use of debug and tracing tools.
In-depth knowledge of one (1) or more of the functional areas: Financials, Sales/Marketing, Procurement, Order Management, Inventory Management
Required Technical NetSuite Experience:
Integrations and Interfaces (via Boomi, SuiteApps, and/or API)
Suite Analytics Connect
Reporting – Classic/Interactive Reporting
Excellent verbal and written communication skills.
Influences peers to share in the ownership of a problem, issue, or solution.
Develops and seeks cooperation between team members toward common goals.
At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone’s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.