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Admin
Security Advisor Full Time
About the job
Description And Requirements
Install, maintain and monitor Antivirus and other modules of Symantec
Manage and remediate infection and intrusion events on servers and end user workstation
Assess Symantec installation for improvements and enhancements
Provide client with policy guidance on deploying, configuring and upgrading system and Antivirus agent
Implement best security practices for Endpoint security toolsets
Perform Malware Analysis for potential threats
Troubleshoot issues and provide ad-hoc support for deployed AV solution
Provide support to resolve complex, technical customer problems
Effectively communicate status to your manager
Documentation of trouble ticket resolution using ITSM toolset
Update system and process documentation and user guides as needed
Develop Antivirus Infrastructure maintenance including Build, Run and Support Plan
Coordinate and implement complex AV/ APT policy changes within specified change windows
Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client AV projects and deployments
Where appropriate, use lab equipment and resources to attempt to recreate client incidents and undertake fault simulation activities.
Maintain detailed knowledge of the clients environment (s), where applicable, by maintaining and updating relevant documentation such as AV Network Diagrams, Configuration Databases along with process and procedural documentation.
