Sales Support Specialist – Surge Arrestors Full Time

About the job
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

As a Sales Support Specialist you will support the Sales organization and customers throughout the Offers / Quotation process from reviewing customer’s requirements, preparing technical offers / descriptions of the applied products and technology, Benefits, determining cost advantages, preparing documentation, and serving key technical resources in the assigned area.

Your responsibilities
Determine most technical appropriate and cost-effective solutions.
Customer satisfaction improvement.
Offers & quotations standardization & competence development.
Collaborate across the Sales support team in offering solutions to country / region specific customers.
Close collaboration with the local sales managers responsible for the global market.
Know-how sharing & cross-collaboration.
Analyze customer needs through general market info and information provided by Service FES/Territory Managers. Ensure all proposals follow relevant Hitachi Energy Procedures and guidelines.
Rationalize terms and conditions.
Review and analyze the offers/quotations technical documents and requirements and identifies the scope of supply, configuration of the product with relevant options, prepares list of technical deviations and clarifications, prepares data sheets, prepares comments to customer’s technical specifications including quality plans, painting specifications, document lists, etc.
Preparation of complete technical & commercial quotation considering different strategies through SAP.
Assist the local SM’s SMs during offers/quotations for adequate follow-up and proper answers during the offer clarification process.
Coordinating with multiple functions (Design, Project management, SCM etc.) as part of tendering activity.
Lost proposal analysis to obtain better future offering.
Accountable for technical expertise and accuracy of the deliverables.
Prepare overview file for overdues (e.g. SAP transaction: FBL5N).
Complete order handling activities from receipt of purchase order till payment receipt from customer. This includes commissioning of the delivery as well.
Your background
Electrical Engineer with 3 to 5 years of professional work experience in GCB or GIS or EPC.
Technical or commercial background on university level or equivalent.
Experienced in SAP is mandatory.
Multi culture experience is a benefit.
Excellent communication skills & German Language will be added advantage.
Sales with in-depth order handling experience will be added advantage.
More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

Publication date

2022-06-05

Reference Number

IN53292009_E1