Sales Representative

  • Full Time
  • Kolkata


About the job
Careers that Change Lives

Make an impact on your community and the lives of others by bringing back the smiles on the faces of human beings suffering from disease. Use your passion of sales and relationship building to engage the customers and provide excellent customer service. Lead, mentor and guide a team to drive sales in the northwest region successfully.

A Day in the Life

Main Purpose:

To execute strategic sales activities undertaken as part of a Business Planning model
To provide surgical coverage, follow-up support and troubleshooting for ENT therapy
To provide product and therapy training and education to new and existing centers.
To leverage customer contact at implant to grow the existing business/accounts
To achieve territory growth targets for specified therapies by initiating and developing key implanters, implant centres, referral networks and educating patient influencers / support groups.
To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.

Key Accountabilities:

Provide surgical case coverage, follow-up support and troubleshooting for all ENT therapies in the assigned Territory
Conduct customer in-services for new and existing accounts
Conduct required training for new accounts on all therapies
Sell specified therapies to physicians, institutions, payers and other medical staff
Develop relationships with physicians and hospital administration staff to ensure both clinical and non-clinical needs are identified and met
Work with existing key implant centers to develop and implement strategies to move accounts towards technical self-sufficiency.
Support DBS cases along with the implanters and provide adequate training and troubleshooting help at the time of live cases.
Gather and communicate input from field to management regarding market trends, customer satisfaction, competition, and product issues
Develop ethical, positive long-term customer relationships
Demonstrate a responsible attitude towards expense management

Must Have: Minimum Requirements

Experience and Knowledge:

At least 3 – 7 years sales experience in a technical and dynamic environment.

Proven sales and negotiations experience


(Key experiences, skills and attributes that is most essential for the job incumbent to possess which will aid him/her in successful job performance)



Bachelor in Science /B Pharma/BE/ BTech in Biomedical Engineering / Bio-instrumentation, Electronics
PG degree in Business Management (preferred)

Relevant prior Experience and Knowledge which will be useful in current role

3 – 6 years’ sales experience
Selling of capital equipment product from MNC/Company of repute
Experience in Managing / mentoring team members (preferred)
Willing to travel extensively

Performance Skills

Skills required for successful performance in this Role

Communication Skills And Interpersonal Skills

Good verbal communicator and presenter – Good command over English and Regional language
Professional presentation and “Presence”
Professional standard of written and verbal communication to sales team and customers
Ability to quickly establish credibility with all levels of customer base
People and Relationship building Skills including Networking Skills

Technical Knowledge

Sound clinical and technical knowledge of Spine Therapy products would be an added advantage
Strategic mindset in planning and driving marketing strategies and managing customers

Business partnership

Customer focused: Should have an ability to engage the customers & partner to ramp up business support at the same time being able to deliver value.
Demonstrated grit in handling challenging customers.
Understanding and ability to collaborate with channel partners.
Good influencing and convincing skills.
Ability to work effectively in a team environment.


Competencies that will help to successfully accomplish the job

Result oriented

Always demonstrates tenacity to achieve assigned AOP and complete the assignment despite challenges
Well organized, able to set and reset priorities, willing to work extended hours (sometime even beyond call of duty hours) to support emergency cases.
Demonstrate Patience and perseverance while handling customers.
Self-Starter, high on initiative

Learning Agility

Agile to keep acquiring and updating product and process knowledge, undergo training.
Has ability and willingness to learn from experiences and applies past learning to new situations and changing situations successfully
Eagerness to learn and expand responsibilities

Change agility

Adaptability and flexibility -to work in a dynamic and complex environment
Accepts change and motivates self and others to adapt to change
Flexible, resourceful, adaptable, and thoughtful

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).

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