Rooms Manager-Holiday Inn Mumbai International Airport Full Time

About us Holiday Inn Mumbai International Airport city an active 245 room hotel in the bustling city of Mumbai. The hotel is strategically located near Mumbai’s International Airport and in the busy junction between the most happening suburbs of Mumbai. The hotel also offers 15,000 sq ft of banquet venue which is ideal for hosting large weddings to social, corporate parties or meetings and exhibitions.

Your day to day -Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. -Oversee night audit function and preparation of daily financial reports. -Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. -Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. -Ensure front office staff provides guests with prompt service, professional attention and personal recognition. -Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

What we need from you Manage all aspects of the front office(for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

What we offer Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job