Relationship Manager

Standard Chartered Bank

About the job
The Role Responsibilities

Job Role

Creates and conducts proposal presentations for the portfolio assigned.
Responsible to maintain cordial relationship with the corporate clients.
Drive revenue growth to the business with the existing and new corporate customers.
Ensure knowledge about the market all times to upgrade and rise up to the occasion.
Ensure that individual targets are met, along with group targets.
Ensure productivity and cross-sell various products.
Focus on acquiring new clients – identification of targets.
Plan the client acquisition strategy.
Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence.
Leveraging business from new and established client relationships.
Managing both assets and liabilities.

Strategy

Meet the business objectives initiated by the respective country Retail Clients business.
Customer focus need-based selling.
Deepen customer relationship and maximize penetration.
Fullfills corporate employees’ banking needs including payroll and other retail products.

Business

Achieve personal sales target.
Segment focus, customer focus needs-based selling.
Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.
Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards,p ersonal loans, etc All relevant internal and external certification to be completed prior to referring / selling wealth products.
Help Drive the Employee Banking one bank agenda.

Processes

Operational quality – Errors free customer application and documentation.
Responsive and responsible selling.
Practice appropriate sales and marketing.

Risk Management

Conduct CDD, MLP and TCF diligently.
Zero tolerance – Fraud, Mis-selling.
Attend training, acquire knowledge and apply to job function.

Governance

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

Direct Sales – Corporate Salary account

Our Ideal Candidate

MBA (Marketing)
Must be a graduate. MBA’s will be preferred.
Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.
Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
Good knowledge of the selected market and customer segments would be an advantage.
Strong communication and negotiation skills with the ability to influence outcomes.
Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
All relevant internal and external certification to be completed prior to referring / selling wealth products.

Role Specific Technical Competencies

Prospecting
Product knowledge
Upselling and Cross selling
Time management
Willingness to learn

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

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