Program Manager, Tools & Process, Full Time

About the job
The Program Manager, Process & Tools will be responsible for enabling sales and service teams through process improvements, tools & systems implementations, and actionable, data-driven insights. The person, as part of the Small Business Group Sales team, will roll-out global workflows, while studying opportunities for new ones. The primary goal for the leader will be to enable the SBS sales and service programs to perform at the next level.Ideal candidates will be project managers who combine high empathy for sales and service team members, with the ability to plan, execute, and drive results in multi-stakeholder environments. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

Program Manager, Tools & Process, SBS India Responsibilities:

Project Manage and audit vendor deliverables and goaling
Work with in-house sales teams and Cross-Functional Partners to ensure smooth day-to-day operations
Launch and roll-out process improvements and/or tools-and-systems implementations
Ensure internal tools and systems provide scalable, long-term solutions
Study workflows across internal sales programs to design new or improved workflows
Work in partnership with regional and central counterparts and teams across multiple geographies to prioritize projects
Collaborate with operations, sales, support, and engineering teams in developing and prioritizing comprehensive tool improvement requests
Pilot initiatives at small scale to assess viability and execute selected projects with sales teams in the region, or across the world

Minimum Qualifications:

8+ years of project management experience in high-performing platform environments
Strong Data analytical skills
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity and multiple stakeholders across time zones

Preferred Qualifications:

Ability to query data from an SQL database, build visualizations, or write simple scripts