Professional Services Consultant Full Time

About the job
Description

RESPONSIBILITIES
Assist Resolver customers in deploying Resolver RiskVision to meet their security, risk and compliance management needs.
Scope implementation projects. Estimate effort and timeline to complete. Develop and present Statement of Work documentation.
Plan and manage implementation projects. Track milestone completion and project issues. Provide status reports to customers / partners and to Resolver management.
Translate customer needs into Requirement Documentation.
Implement custom modules for customers based on their approved requirements.
Design and implement Resolver RiskVision screen customizations, field customizations, reports/graphs customizations and workflow.
Develop reports and dashboards as per the customer requirements.
Mentor customer and partner technical resources during implementation projects. As needed, conduct informal, ad hoc training sessions.
Develop and enhance implementation methodology and best practices for use on Professional Services engagements.
Collaborate with the Product Management and Engineering team in releasing new Platform versions.
Triage, prioritize, and resolve customer issues in Resolver RiskVision.
Provide technical assistance to Resolver customers, field engineers and partners’ customers in deploying Resolver RiskVision platform products in their environment to meet their security, risk and compliance management needs.
Assist Technical Support in troubleshooting customer issues and Quality Assurance in testing new product releases.

Requirements
BS in CS, IT or similar technical discipline or equivalent experience required
Minimum of 3 years experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
Programming experience in Java, Groovy, JSP and HTML
Experience in XML, StAX, SAX, DOM, JSON parsing and processing
Database experience in Oracle, MySQL, MS-SQL
Experience around JasperSoft reporting engine considered an asset
Understanding of web technologies (Apache, HTTP, Web Services, JDBC)
Experience in Webservices Technologies such as REST, SOAP and tools like SOAP UI, Postman.
Understanding of the Information Security requirements
Understanding of the industry security standards such as ISO 27001, PCI, NIST 800-53
Consulting orientation, able to handle stressful customer situations diplomatically
Working experience of any GRC tool considered an asset
Threat and Vulnerability Management domain considered an asset
Experience with scalable, enterprise grade systems
Able to work in a dynamic, fast-paced environment
Strong problem solver and fast learner
Strong sense of commitment and responsibility
Strong verbal and written communication skills
Team player as well as strong individual contributor
Strong knowledge and keen interest in emerging technologies in the industry

About Resolver

Over 1,000 of the world’s largest organizations depend on Resolver’s cloud software product to protect their employees, customers, supply chain, brand, and shareholders. We offer a Silicon Valley approach with the stability of a multi-national company. As a product-centric company, Resolver is an integrated solution for the entire organization, offering corporate security, Governance Risk & Compliance, and information security solutions.

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of India’s Great Places to Work!

We believe in hard work and having fun while we work. We invest in our people, and we think big.
Team: we have smart, talented and curious people you’ll work with and learn from. As a Product company, you’ll be hands-on with our global teams and top-tier leadership in Canada, the US, UK and New Zealand.
Professional development: we have an external learning budget to help you grow and develop. We also have great online learning and workshops internally for you to tap in to.
Impact: we solve complex challenges for some of the world’s most recognized organizations. Our customers use our software to help reduce the frequency and severity of negative events to protect people, product and organizational success. What we do matters.
Vacation: It’s important for you to have time off to re-charge your battery and be with your family and friends. Paid time and sick/casual accrual are 15 days and 12 days per year respectively.
Parental leave: we support new Mothers with 100% top-up Maternity leave is up to 26 weeks and new Fathers receive 10 days of Welcome Leave.
Great benefits: 100% paid by us for health, accident and life, medical privileges include dental and outpatient too. We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a cycle.
See us here and follow us on Instagram!