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IT Field
Process Associate Full Time
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
About The Team
Missing bills analyst supports the Invoice Processing service by ensuring the missing bills retrieved by front line vendor account specialists would be dropped and uploaded into SimpleBills system in a timeline manner. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.
What Youll Do
As a missing bills analyst, you will ensure timely retrieval of invoices is to be made. This position will report to the Manager for RUM
The Missing Bills Analyst supports the Invoice Processing service as a counterpart of the billing analyst who ensures clients provider bills are retrieved and entered in a timely manner. They will work closely with other departments for any missing invoice related inquiries and retrieval requests. The position entails coordination with different departments, outreach to vendors and clients and collaborations with the invoice processing team to ensure missing bills are located and processed within the expected turn around time.
Primary Responsibilities
Retrieves Missing Invoices and manages Vendor Accounts of clients.
Additional projects as required
Retrieves Missing Invoices and manages Vendor Accounts of clients.
Retrieval process could entail outbound contact to vendors through phone, chat, or email.
Coordinate with different departments to resolve unworked missing invoice alerts and follow-up commitments.
Monitor Outstanding Invoices for their assigned providers ensuring that the critical missing invoices are being worked on and responded in accordance with the expected turn around time.
Monitor the missing invoice alerts queue in the departments operational system to identify and resolve outstanding problem items. Resolve items within the departments target SLS.
Monitor and action problem items submitted by clients and other departments to the groups mailbox. Resolve items within the departments target SLS.
Maintain department reporting on client missing Bill status
Data entry of invoices within the departments system
Additional projects as required
Required Knowledge/Skills/Abilities
High school diploma or equivalent required; college degree preferred
Intermediate knowledge of MS Word and Excel required
Intermediate understanding of MS Excel spreadsheets & database applications
Strong attention to detail required
Strong organizational ability; must be able to handle multiple tasks simultaneously
General office skills such as data processing, filing, emailing and faxing
Strong written and verbal communication skills
Ability to appropriately manage confidential information is extremely important
Demonstrated follow up and organizational skills
Able to learn new processes and tools in a fast paced environment
Overtime may be required in order to meet deadlines
Preferred Knowledge/Skills/Abilities
Ability to communicate well with the US customers and previous voice/calling experience is preferred.
Willing to work in US business hours
What We Offer
At RealPage, were always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
