Operations Supervisor Full Time

About the job
Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor’s Degree

Travel Percentage

0%

General Duties & Responsibilities
Manages the processing environment to protect production systems critical to the success of the business
Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets
Develops and recommends tactical and strategic plans for processing operations
Selects, trains, develops and leads an efficient and effective processing team
Identifies and recommends cost-saving and continuous improvement initiatives within the processing area
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements
Develops and implements team standards and procedures that support departmental standards and procedures
Develops and executes project plans, budgets and schedules for documentation of work and results
Develops, manages and forecasts the budgets for the relevant cost centers
Other related duties assigned as needed

Education Requirements

Bachelor’s degree or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities
Knowledge of all processing phases
Knowledge of processing administration and processing activities and controls
Knowledge of FIS products and systems
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to effectively supervise, lead and manage staff members
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
Proficiency to operate independently

Fis Job Level Description

Entry level supervisory/team lead role, leads team under close guidance.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.