Operations Management COE Full Time

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Job Description – EY Private Ops CoE Enablement Manager

Position Summary:

The role is primarily focused on assisting EY Private Leadership team in assessing and managing the continuous improvement of the operations environment to ensure that the business functions efficiently and effectively. This role provides key support to the management team to ensure that the decision makers are well equipped and that the right decisions can be made at the right time based on a deeper understanding of multiple and holistic business data. This role supports the EY Private team to drive Global EY Private initiatives across the region related to key programs such as EOY/WEOY, 7 Drivers of Growth/EY Velocity, Strategic Alliances and key client channels such as Family Enterprise, Private Equity, Private Clients, IPO bound companies and Start-ups. This role also supports leadership team in driving function-based initiatives such as marketing and branding, revenue planning and Middle Market account prioritization.

Overall, this role leverages best practices and works closely with local project teams to execute relevant Global Growth Market initiatives.

Analytical/Decision Making Responsibilities:
Ability to work with Area EY Private leadership team to execute coordinated programs of work and prescribe the processes needed to achieve the required objectives.
Ability to work with Area EY Private leadership team to effectively manage multiple agendas and demanding deadlines. Will need strong analytical skills, and be required to research, develop and help to evaluate
innovative alternatives before recommending actions.
Ability to support complex project plans across multiple work streams. Must have ability to develop and track status updates, maintain project change logs and design status reports and logs
Chair project meetings and distribute minutes to all project team members and track progress of work being performed
Manage stakeholder expectations, project plans and communications, and provide updates as needed
Proactively identify project risks, and opportunities for improving processes
Act as the knowledge manager for the onshore team and manage databases and/or websites and SharePoint. Manage content including regular review, validating links and content, working with the relevant Communications
Lead to manage content
Preparation of meeting presentations ensuring that they ready for circulation to senior leadership – meeting EY standards
Act as SPOC to coordinate with other internal GDS teams, e.g. Knowledge, AWS, BMC, Finance, Technology, etc. to leverage existing skills for achieving project goals.

Knowledge and Skills Requirements:
Project Management and able to demonstrate an advanced use of MS Office (Excel, PowerPoint)
Knowledge of internal CRM tools and EY based tools (applicable to internal candidates only)
Good with data visualisation (be able to convert/demonstrate complex results/presentations into Executive Summary briefings)
Client focused and service oriented, flexible and pragmatic
A team player
Excellent written and oral communication skills (native in English, second language is a plus)
Ability to manage stakeholders across complex programs
Strong interpersonal skills – ability to work alongside and gain the trust and respect of a wide range of stakeholders at all levels of seniority
Strategic thinking – Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
Presentation and facilitation skills – Ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
Proven ability to read, understand and sanitize the data and provide insights
Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
Effective time management and prioritization
Excellent Communication – Listening, reading, writing & speaking skills
Self-motivated towards continuous learning and upskilling
Solution oriented – Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
Content management – Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc

Supervision Responsibilities:

Can work independently and requires limited supervision – reports to EY Private Operations Leader & collaborate with multiple leaders across a multitude of functions.

Other Requirements:

Flexibility will be required to support stakeholders across various timezones.

Travel is limited (2-3 times in a fiscal year).

Job Requirements:

Education:

Graduate / Post-graduate – (Business Administration and Management)

Experience:
8-12 years related experience
Project management experience
Experience of data analysis, including presentation of recommendations
Certification Requirements:
PMP, Prince, ITIL, Six Sigma ceritications

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