Operational Care Supervisor – Sea logistics Full Time

You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership + direction, while continuously optimizing production costs. Your focus will be on developing the sea logistics export business by enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing

Your Role

You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership + direction, while continuously optimizing production costs. Your focus will be on developing the sea logistics export business by enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing

Your Responsibilities
To ensure operational excellence through high quality shipment management + export services.
To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction
To maintain + strengthen operational carrier relationships.
To contribute to continuous improvements of processes + controls for lean and cost-efficient processes
To optimize the development of Sea Logistics operational KPIs.
To ensure the highest levels of productivity within the organization in collaboration with Systems + Processes.
To perform timely + accurate cost/revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness + efficiency
To support and resolve claims + disputes.

Your Skills And Experiences
8+ Years experience in corporate world preferably in Logistics/ Shipping industry
Good Logical reasoning
High level of attention to detail, communication skills