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specialist
MS Technical Specialist Full Time
About the job
Want to be a part of our team?
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Radford reference:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.
Working at NTT
JOB Description For SD-WAN (Cisco)
Experince – 7+ years
Location – Bangalore
Notice period – Immediate to 1 month
Technical Requirements:
SME level understanding of networking concepts and protocols (TCP/IP, protocols, routing, switching)
Very good understanding of WAN concepts & solutions including SDWAN
Hands-on experience (administration and/or deployment) with one or more of the following solutions:
SDWAN technologies (Cisco SDWAN/Viptela, Cisco Meraki)
Dynamic Routing (BGP, OSPF, EIGRP)
Minimum of 3-year hands on SDWAN experience on Cisco SDWAN/Viptela. Implementation and post implementation Support
Desired exposure on SD-WAN Design, Site audit templates, policies and test plan for individual sites. Deployment of Cisco SDWAN solutions
Secure control plane & Dataplane bring up process
Experience with Cisco SD-WAN management and tuning.
In depth Knowledge on QoS , CFLowd policies and troubleshoot on QoS Policies and protocols BGP,OSPF,VRRP and route redistribution.
In depth Knowledge on Configuring Centralized & Localized Policies of Control & Data policies
Configuring IKE-enabled IPSec tunnels and configuring security parameters
Good exposure to vbond, vmanage, vedge, cedge etc..
Create, Configure & troubleshoot the Future & CLI based Templates
Troubleshoot on Service Chaining, CFLowd & Traffic Engineering
Troubleshoot the SD WAN policies / network through Vmanage/Forti Manager Dashboard
Migration experience from non-SD WAN to SD WAN sites & should involve in preparation of template.
Debugging / troubleshooting issues such as hardware & operation issues.
Troubleshooting issues such as device failover, Site-to-site VPNs (IPSEC), remote access VPN’s and AnyConnect VPN’s (SSL), IP Conflict etc.
Advanced troubleshooting production problems with RCA and fault diagnosis.
Migration experience from traditional WAN to SD-WAN(Viptela, Fortinet etc)
knowledge on Layer 2 technologies, Layer 3 technologies, VPN technologies (MPLS, DMVPN, IPsec, GRE), Cisco Wireless (traditional and Meraki Cloud based solutions).
understanding of wireless and wired networks, including 802.11, 802.1x, firewalls, content filters, routing/switching, SDWAN etc.
Knowledge on Warm spare redundancy (VRRP), OSPF Routing, MAC forwarding entries, DHCP Server, DHCP Relay,802.1X Authentication, DHCP Snooping ,STP Enhancements,IPv4 and IPv6 ACLs)
Tier 2 / 3 Change, Release, Incident, and Problem Management of the Cisco productis and technologies and the configuration tuning of the SD-WAN enterprise
Install hardware or software fixes associated with security vulnerabilities
Perform ongoing code updates to the management systems.
Knowledge on REST API & Python programming
What will make you a good fit for the role?
Standard career level descriptor for job level:
Have wide-ranging experience
Uses professional concepts and company objectives to solve complex issues in creative ways
Networks with others outside own area of expertise
Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
May coordinate others activities
Typically requires significant related experience with a Bachelors or equivalent degree
