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The Account Management Support is responsible for supporting the execution of Account strategy in the Global Center of Expertise (CoE) through provision of administration, coordination, content development and operations support. This role will also support the Regions in driving the account management excellence and provide the Account Acceleration support. This role will report to) Account manager and will be located in a non-client proximate location.
Essential Functions of the Job:
Account Management & Acceleration Support:
Expected to champion and lead the priority account management program for the designated accounts using the Account Management Framework (AMF).
Liaison with Regional account team to support them on account acceleration exercise starting from building account strategy, planning, execution of account strategy and performance reporting.
Understand the strategic communication and stakeholder engagement requirements to progress the account plan agenda and work with global teams to respond and deploy.
Prepare the global account meeting materials and support to facilitate region account team meetings. Send updated account and sector content and information.
Liaison and work with Region account teams and internal business services groups to leverage potential areas of opportunity and coordinate with other non- BD functions to gather and provide relevant information to the account
teams,build processes for the execution of account management tasks, and ensure effective transition of work to the remote GDS support platform.
Act as a single point of contact for the account team and play an integral role in driving the account management excellence.
Provide administrative and project management support in establishing the performance reviews and provide insights on key metrics through dashboards
Engage, support, and assist the Account leadership in collating best practices and drive operational consistency
Plan the ASQs in Matrix and support the Account team in driving the ASQ/ESQ including post ASQ/ESQ actions
Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teams.
Accelerate strategy execution, particularly around prioritized Regions and strategic solutions
Position requires high level of judgment and independence hence strategic focus must be demonstrated on a regular basis
Understand market trends, what is on our clients agenda and how these translate into revenue generating opportunities. Monitor solution revenue to understand success, opportunities, under performance
Individually contribute and add value to complex account & business development needs, including global account planning, go-to-market research & strategy, pursuit/sales support, pitch development, among others
Analytical/Decision Making Responsibilities:
Adoption of self-help tools within Area/Regions and accounts
Ability to conduct on time analysis and reporting of data to enable strategic decision making
There are no direct supervisory responsibilities
Knowledge And Skills Requirements
Ability to build internal and external relationships
Ability to clearly articulate the perspective & communicate with stakeholders
Demonstrate ability to adapt to new technology
Excellent project management skills
Strong team building and interpersonal skills
Strong communication (written and verbal) skills
Depending on regional geography, some travel is required as well as attending account leadership meetings/training. From time to time, internal and external obligations may require working after normal business hours
University/Bachelor degree required
Post Graduate in business management preferably an MBA
(This should be modified per region to meet cultural education requirements as determined by recruiting)
3-6 better to look for 4 years to 8 years experience range for this role as it is Senior Associate level. years of experience plus previous sales, marketing, business development experience would be preferable
Expected to remain current on relevant EY training and curriculum (e.g. Account Management Framework (AMF), Lead Badges, among others
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