IT Operations Program Manager Full Time

About the job
About The Role

IT Operations Program Leads at Uber are expected to think beyond the ticket queues. You will be expected to work cross-organizationally to help develop and implement Global Service Desk, IT Supply-Chain, AVOps, InfraOps, AppOps procedures and policies. Leads at this level have IT technical program management experience working with globally distributed teams, and your work will influence IT Engineering, IT Operations, and how Uber operates globally. Here’s your chance to be a part of Uber history!

What The Candidate Will Need / Bonus Points

—- What the Candidate Will Do —-
8+ years of IT experience
Bachelor of Science in Information Technology, Computer Science, or equivalent combination of education and work experience
Strong problem solving, organization and project management skills
A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
Working Audio/Video tech knowledge
Prior experience supporting / administrating most of the following technologies:
VMWare; Azure; MDM; Google Admin; Mac OS; Windows 7+; Windows Server; Networking (WiredWIFIVPN)
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Ability to be on site and on call
Excellent verbal and written communication skills
Ability to work independently, as well as part of a team
Willing to work after hours and weekends as needed
Basic Qualifications
Work as the primary point of contact for complex, cross functional programs under the Global IT Strategy & Operations pillar.
Will represent multiple aspects of operations, including needs/goals/gaps in discussions across stakeholders.
Will Identify business needs and design new processes/technical solutions and/or influence existing processes to solve this need.
Team up with IT-Eng leaders and drive solutions to highly technical problems.
Work collaboratively to develop program milestones, track progress, handle cross-team dependencies, mitigate risks and run cross-team communications.
Deliver results by tactically and strategically working across functions and teams within the multiple technical domains of IT-Engineering and IT Operations, with an appropriate multi-domain technical understanding of functional areas.
Maintain a Continual Improvement focus for all areas of technology – what can be streamlined, automated, prevented and simplified etc – you will build and lead projects and initiatives around building for efficiency for Operations.
Define and drive operations goals and metrics (KPIs, OKRs, etc.); establish tooling for tracking and reporting.
Expected to consider the customer impact of every decision and how it affects quality of services
Expected to think beyond team boundaries and regularly influence operational direction beyond these boundaries
—- Bonus Points —-
Experience in powershell; Chef; Ruby; ABM; Linux; Service Now; Git; Sensu; NSX; Cisco; juniper
10+ years in a help desk role supporting Apple and PC hardware and software
Managed lead multifunctional teams
Are interested in building or expanding your technology management experience.