About the job
Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in Indias energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. Shell aims to establish a new IT hub in Bangalore, and scale it up over a five-year period.
Where you fit in
IT Operations Lead for Crude and Products is to serve as the application and functional expert on the business processes, systems and data in the Trading and Supply SOM team. You will be accountable for key operational activities including managing and prioritizing changes, implementation of application fixes and ensuring key deliverables such as End-of-Day processing and Regulatory reporting are on time. You will work with the various internal teams, multiple service providers and other Business Analysts to provide IT solutions and Support, to meet the business needs.
What’s The Role
As an IT Operations Lead, you will drive DevOps initiatives on a need basis and gain business and application knowledge which can be used to build a knowledge base within the Trading and Supply operations team. You will ensure applications and databases are compliant by executing controls as requested.
Aside from above, you are expected for the following:
You will manage overall delivery, outages for landscapes thereby ensuring availability, reliability, and overall supportability on a 7×24, 365 day basis with team members across the globe applying the follow-the-sun model.
Ensure effectively application operations through management of various third-party Managed Services in coordination with internal IT support teams. Ensure that the application landscape is functioning effectively, and that issues and requests are resolved per agreed Service Levels.
Manage the Disaster Recovery (DR) plans for critical business applications within the landscape. This includes maintenance of the application & infrastructure landscape documentation on an annual basis, document failover process, criteria, timings and annual DR testing.
Agree and manage any changes to the Operating Plan with the Business Interface for both the landscapes and Demand. Ensure future demand from business growth, organic growth, operational remediation or changes in business requirements are included in the Demand Forecast.
What We Need From You
A minimum of 8 years of overall work experience and should have experience in application development.
A professional certification e.g. ITIL certification is a plus.
Should have work experience and sound knowledge in .NET API, IIS, and REACT JS.
Knowledge or work experience in any of these technologies like Kubernetes Containers, Python, Azure Data Lake Store is a plus.
Strong stakeholder management skills with emphasis on strong verbal and written communication skills.
Self-starter with good analysis and problem-solving skills, including strong interpersonal relationship, and negotiation skills.
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working.
Must have strong teamworking skills in a virtual environment; willingness to travel overseas on a need basis.
Comprehensive understanding of business process improvement, benefit and risk management.
This role works the normal UK hours in the office based in the London Shell Campus.
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