About the job
Amazon Fulfillment Services is looking for IT Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPI are in place. This organization of IT professionals installs and maintains the technical infrastructure used by thousands of Amazon associates working in Fulfillment Centers across India.
This team is experiencing rapid growth as we expand our Indian Fulfillment Center (FC) network. In this role you will provide coaching, mentoring and guidance for a diverse team of managers and engineers. will travel to many FCs to meet members of the team, learn about the business first hand and develop relationships with General Managers and Senior Operations leaders of multiple sites. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams. Loop competencies Multiple stakeholder management, conflict resolution and technical dive deep to handle multiple issues at the same time (MCSE, CCNA and Soft skills).
Operational Excellence – As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
Performance Management/Team Health – You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skill mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.
10+ years experience managing technical teams
Proficient verbal and written communication skills
Ability to travel up to 60%
A Bachelor degree from an accredited university or equivalent Amazon experience
Previous IT Infrastructure Operations, IT Service Management or IT Business Operations experience
10+ years experience managing managers
Motivates others by creating a climate in which people want to do their best
Knows personal strengths, weaknesses, opportunities and limits
Demonstrates integrity and is widely trusted
Availability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations.
Must be bias for action, innovative and able to dive into the deepest details.
MBA or Masters Degree in a technical discipline
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Company – ASSPL – Maharashtra
Job ID: A1856565
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