Insurer Relations Analyst Full Time

About the job
Who we are:

Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves.

As a member of the Insurer Relations (IR) Team, you will be responsible for getting the best medical insurance quotes from the insurance market to support our commercial team in winning new business as well as renewing existing insurance customers. You will also be actively engaged in advising the commercial team and in building strategic relationships with our insurer partners to be ahead of the competition.

Responsibilities :

Managing & Processing medical insurance quotes for Small to Medium Sized Businesses (SME):
Review and Process quote requests from the sales team within the agreed Turnaround Time (TAT)
Coordinate with the Sales team on any required adjustments (underwriting, eligibility, requotes)
Follow up with Insurers on quote request status, escalate to Team Leader when necessary
Maintain the CRM (Salesforce) dashboard up to date
Weekly Reporting of activity & technical issues/concerns
Preparation of Tables of Comparison (TOC) for Quotes:
Prepare the TOCs assigned within agreed TAT/as per process
Coordinate with the sales team to process TOC changes and remarks
Maintain the CRM (salesforce) dashboard/record up to date to track TOC status
Weekly Reporting of activity & technical issues/concerns
Updating Insurance products and documentation in Bayzat Systems:
Tracking of insurers products updates (emails, insurer announcements)
Continuous Updating of insurance products and TOCs in our CRM (Salesforce)
Support Communication and Training of Sales team on insurance products and networks updates

Key Metrics

Turnaround time: Quotes and TOC processing time
Efficiency/Productivity: Average number of quotes/requotes/TOC per month
Quality/Accuracy: # of quotes with errors/deviations from sales team requirements

What are we looking for?

A minimum of 2 year’s work experience with medical insurance broker or insurance company
Excellent verbal and written communications skills
Strong organization skills and attention to details
Team player attitude
Experience working in a high-growth environment