Information Technology Engineer Full Time

About the job
Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionise the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

We are looking for an End User Services Technician who is customer oriented, analytical, and has an interest in partnering with our software development organisation on their infrastructure.

To Be Successful In This Role, You Need
To assist with Windows, Linux and Macintosh desktop administration
To assist in the maintenance of Appian’s IT network and server infrastructure
To assist in the administration of Appian’s voice networks
To provide capabilities to improve Appian’s productivity
To provide initial technical support to Appian’s global employees via IT Service Desk cases
To provide on-call resolution for mission critical issues and document solutions within the case management system
To enhance overall system security, performance and availability
To assist with the lifecycle of end user hardware and software inventory
To have competency in administering desktop operating systems
To have exceptional verbal and written communication skills
To have strong problem solving skills and attention to detail
To have an interest in cloud computing
Some of the tools and resources we will equip you with include:
We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity Groups are a great place to start connecting with peers from all across the globe.
Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
Basic Qualifications
B.S. in Engineering, Information Systems, Computer Science, or a related field
2 – 5+ years of experience in a similar role
Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties
Ability to lift heavy equipment