Log In
Sign Up
coordinator
Application and Tool Support Coordinator Full Time
About the job
At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
IAM Specialist
Under minimal supervision within Identity and Access Management (IAM) Specialist develops, implements, and manages secure user account and access administration processes in accordance with Information Security policies and procedures. This individual coordinates operational activities and provides advanced user account and access management support and consultation. Anticipates technology support related to digital identities, access control and associated technology issues and drives improvements.
EY Technology:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology (CT) – focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.
Enterprise Workplace Technology (EWT) EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) – Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
The opportunity
Coordinates operational activities of their region-based team, provides advanced operational support, consultation and follow-up on the services in scope for the function aligned to, responds to customer inquiries, and works with other Regional Leads to coordinate activities globally, acts as a liaison between the team and the Functional Global Lead. This position is regional in scope, managing activities of a team that provides global services to all EY member countries. The role requires a solid understanding of the technical IAM process, the business objectives of service lines and Core Business Services departments as well as the global policies that are currently in effect within IAM
Your Key Responsibilities
Foster inclusiveness and participation from all team members
Acts as team primary escalation point for difficult problems and complex inquiries.
Apply analytical and problem solving abilities to review complex and conflicting IAM issues
Mentors and helps organize and train support staff.
Leads activities and initiatives related to Identity and Access Management.
Ability to collaborate with leads in other countries
Ability to coach, mentor and provide feedback
Motivate team for group success by dedicating time to helping team members perform to full potential thus boosting productivity and morale.
Look for ways the team can improve by streamlining processes, adjusting schedules to cover 24/7 support.
Skills And Attributes For Success
Exhibits strong interpersonal, communication, consultative, and people management skills
Demonstrates ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment
Possesses ability to effectively work with customers and management personnel on all levels, business areas and across cultures
Familiarity with large IT infrastructures, organization operations.
Effective use of time demonstrated by meeting service level agreements and the ability to manage email. Keeping track of meetings, deadlines and team checkpoints for the team to run smoothly.
Conduct team meetings by developing agenda based on team needs.
Maintain a strong knowledge of Active Directory, File Share management, Azure Active Directory Exchange and Microsoft Identity Manager technologies related to user or group provisioning and identity life cycle management.
Advanced understanding of security, policies, standards and technology.
Advance knowledge in Microsoft Excel
Fluent in spoken and written English
To qualify for the role you must have
Approximately 5-7 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations. 2 years prior supervisory experience
College degree (desired: Bachelors degree in computer science or a related discipline or equivalent work experience)
Certifications: ITIL
Ideally, youll also have
Obtains knowledge of latest trends in technology risk assessment, information security, procedures, methodologies, and best practices.
Ability to effectively work with customers and management personnel on all levels, business areas and across cultures.
Provide a high level of process and procedure expertise and support for risk assessments.
Grasp new security concepts quickly and be able to convey these in simple terms, using relevant and meaningful language within the group or during presentations to non-technical resources
What We Look For
Works with a high degree of independence
Potential to leads activities and initiatives related to Identity and Access Management.
Foster inclusiveness and participation from all team members.
What Working At EY Offers
We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
