About the job
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guests name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
Ensures the host desk is ready with required equipment.
Takes responsibility of maintaining the guest profile, contact details and their preferences
Is familiar with beverage and food menu menu
Provides genuine hospitality and recognition
Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests
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