About the job
Presidio Cloud Solutions help customers adopt cloud, build cloud-native solutions, and accelerate business outcomes. We are growing our Cloud and Automation engineering team within the Presidio -Cloud Solutions Group. Our service offerings range from management and strategic consulting, digital technology implementation, enhancement/integration/support to our clients through the solutions we deliver.
Presidio – Cloud Solutions group is looking for exceptional professionals devoted to customer success. Presidio Cloud Solutions is a different kind of company in all the essential ways. Presidio Cloud Solutions focus is Business Outcomes for our clients. Our team is on the cutting edge of technology and we are always striving to be better.
Associate Delivery Manager / Delivery Manager
Experience: 7 years and above
Location: Chennai, Coimbatore, WFH
Qualification: Bachelor’s/Master’s degree in Engineering, MCA, MBA, M.Sc – IT/CS
Manage the delivery pipeline of software solutions across the portfolio.
Establish strong customer relationships and deliver the highest levels of quality service. Manage customer relationships through regular communication with clients through weekly/monthly reviews. Efficiently manage the day to day operations and client communication.
Manage multiple projects from kick-off to completion in a fast-paced environment and ensure that all projects were delivered on time and within budget.
Develop account plans for designated key customer accounts resulted in the discovery of major up-sell opportunities.
Attend customer calls and meetings, proactively flag issues and prevent surprises. Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer. Manage and resolve escalations and issues raised by customers.
Prepare and report process performance metrics to stakeholders.
Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
Analyse customer feedback at desired intervals and initiate ways to improve on the identified problems.
Collaborate with various teams including business, sales and marketing to define requirements, interfaces, implementation approaches and scalable and reusable solutions.
Drive technical excellence and implement best engineering practices such as design, architecture, continuous integration and test-driven development.
Be a hands-on problem solver and lead from the front in continuously exploring new technology platforms.
Ensure adoption of best in class quality assurance techniques to deliver very high- quality software solutions.
Ideate and present new opportunities with customers. Support pre sales and solutions teams on pursuits to bring in new business.
At least 5 yrs. experience in technically lead the project from requirements analysis, design, development and operation of distributed, fault-tolerant applications with particular attention to security, scalability, performance, availability and cost/revenue optimisation.
At least 3 Yrs. experience with any cloud technologies such as Amazon Web Services, Azure, RedHat, Rack space, Open stack and Oracle Cloud.
Knowledge in Project Management tools and Agile Methodologies
Demonstrates expertise and leadership in working with business units, product management, development and operations staff to architect innovative solutions that meet the requirements to functionality, performance, scalability, and reliability, realistic implementation schedules and adherence to architectural goals and principles.
Experience with back-end services/micro-services development and relational databases (Postgres, MySQL, Oracle, etc.)
Expertise in open source technologies and NoSQL DB technology such as Couch base, Elastic search, RabbitMQ, MongoDB, Cassandra, Redis, etc.
Excellent verbal and written communication skills.
You are a thought leader You have successfully designed solutions involving open source- based technologies, vendor-based packaged business solutions, web portals, and mobile solutions. You are known for your attention to detail without losing the big picture and have embraced concepts of Designs and Development programming system long before they became popular. You are respected by your peers, customers, and industry.
You are cloud-ready You are familiar with various aspects of cloud technologies and have successfully helped customers adopt the usage of the cloud, public, private, and hybrid. You have advised on and architected solutions that involve industry-leading IaaS and PaaS solutions.
You are a great listener – Our goal is to build solutions that last for years and continuously adapt to changing needs of the industry. You are a great listener to your customers, peers, industry trends and are receptive to what the market needs.
You are a collaborator – You enjoy working with multi-cultural teams, both domestic and international and find ways to get the best out of your people. You also work well with a variety of roles including core development, design, operations, and support.
You believe in continuous learning – Things change in our industry continuously, and you always love to learn both the underlying technology and the business motivations of our customers, constantly finding new ways to improve our solution, processes to add value for our customers.
You are ready to contribute to rapid growth within a dynamic, small company culture!
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