Customer Support Representative Full Time

Wishup is India’s leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world.

In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see!

Job Profile:

– An Online Business Manager/Virtual Assistant at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients.

– The role is remote and full-time (not a freelancing assignment)

– The role would require working in the US time zone

What’s in it for you?

– International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas

– No hassle of US visa application; since it’s remote working

– Constant upskilling to maintain market relevance: We provide up to 4 weeks of training during onboarding in all the latest industry tools and practices

– Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever!

– Scope of rapid growth in salary based on bi-annual appraisals

– A healthy work-life balance

Roles & Responsibilities:

As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:

– Ecommerce Assistance (Amazon Seller/Shopify)

– Project Management

– Advanced Excel and MIS Reporting

– CRM and Lead Management

– Online Research

– Lead Generation

– Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)

You’re a great fit if you have:

– At least 2 years of full-time employment experience

– A stable career employment track record

– Impeccable written and spoken English

– An aptitude for mathematics and logic

– A solid experience in resolving work-conflict situations

– An ability to be constantly self-driven and organized

Job Prerequisites:

– High-speed internet connection

– Laptop with an integrated camera and a pair of headphones

– Distraction-free workspace with zero external interference

– Ability to work with US time zones

Work Shift (either of the following may be allocated):

Mon-Fri, 6:30 p.m. – 3:30 a.m. IST

Mon-Fri, 9:30 p.m. – 6:30 a.m. IST