Customer Service Specialist Full Time

About the job
Job Brief:

We are hiring a qualified Customer Experience Specialist with 2-3 years of experience, to lead our in-house marketing and sales operations.

Requirements:

Master’s degree in a related field preferred
Minimum 2 years of experience working in the B2B Marketing and Sales division of a company
Proficient with Google Sheets and Google Docs
Should be aware of Remote-first work-culture practices
Hands-on experience with Marketing and Automation tools like HubSpot, Salesloft or others.
Have a prior experience of understanding the customer journey right from the lead is assigned and is converted to a client.
Good at email etiquettes and understanding the life cycle of leads to SQL and Clients.
Working knowledge of digital marketing industry and sales operations
In-depth understanding of industry standards and company policies
Good customer focus
Sharp attention to detail
Strong analytical and problem-solving skills
Meticulous and diligent attributes
Great team player with the ability to work with minimal supervision

Responsibilities:

Create quality measurements to track improvement in the sales approach
Execute quality improvement testing and activities
Develop quality assurance standards and company processes
Adhere to industry quality and safety standards
Ensure products meet customer expectations and demand
Create reports documenting errors and issues for fixing
Work closely with the marketing team to improve the existing sales approach
Maintain standards for reliability and performance of client conversion rate
Contact the job poster
Job poster profile
Surbhi Sharma
Talent Acquisition

Job Poster Location
Jaipur, Rajasthan, India