Customer Service Officer

DBS Bank

About the job
Key Accountabilities

Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.

Sourcing of asset products including JDL renewal & NTB and other asset products
Term Deposit book growth – incremental and NTB
Increase of Fee Income by Forex fee income and cross selling of TPP

Digital onboarding of customers.

AML/KYC/RE-KYC & Other operational & compliance adherence
Ensure timely completion of training modules assigned
Ensure complaints are responded to and addressed in a timely manner
Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody
Compliance to audit observations

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