Customer Care Professional Full Time

About the job
Company Brief:

SaffronStays curates private vacation home experiences, making our guests’ vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.

Scope of the Role:

Customer Care Assistant Manager will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement.

Key Roles & Responsibilities:

Be the SPOC for the customer post booking confirmation
Resolve any customer issues post booking confirmation
Coordinate with guests for feedback and reviews
Will have to cross-sell and up-sell the product to the possible customers

Key Requirements & Skills:

Excellent communication skills
Empathy
Handling escalations
Ability to foster relationships with customers
Problem-solving skills

Perks:

Opportunity to Travel (Expenses reimbursed)
Opportunity to network
Alternative Saturdays off
Paid leaves, Insurance & PF