COE Specialist I VAULT Full Time

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of re-imagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, tackling big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About The Role
Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation. This not only involves great amount of research to ensure that we
Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support
Comfortable with ambiguity: You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for creating processes ground up is an added advantage.
What the Candidate Will Do –—
Provide world class customer support by ensuring data accuracy and compliance
Work on critical request raised by driver partners.
Collaborate with stakeholders and work towards any solution ideal for the incident.
Help in improving processes, so we always optimize for better customer experience. This involves communicating with high value clients and eye to retention in times of problems for the clients and companies
Contribute to building the team and the organization for long term success
Basic Qualifications –—
Graduation

Experience in handling banking or accounting process will be added advantage