Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as an excellent e-commerce platform
About The Role
Amazons Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for vendors in US/EU marketplace. The Lead will be responsible for root causing data quality issues, identify and analyze non productive inventory, identifying selection gaps and help expanding selection from the vendors and develop business relationship with vendors in the end.
The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic vendors. You must be able to effectively drive operational metrics, meet the SLAs and exceed the business goals by engaging with internal business and operations partners.
3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.
Exceptional interpersonal skills, ability to build relationships and influence others without authority.
Exceptional written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
Organizational and project management skills, including prioritizing, scheduling, and time management.
Proactive attitude, detail-oriented, and a team player.
Proficient in Excel
Languages known such as VBA, Python etc.
Exposure to back office operations, escalation management and troubleshooting environments
Experience in managing high priority queues
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