Bizops Engineer ||-1 Full Time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Bizops Engineer ||-1

Bizops Engineer ||

Looking for support engineers with a strong SQL background having high problem-solving skills and the will to win.

Summary

With a view towards improving project delivery efficiency, we are setting up a new team in Pune that will be responsible for providing ETL support for the scheduled loads in a timely manner. We have a number of ETL loads that span a large number of clients across a diverse set of industries which need timely failure resolution in order to adhere to high standards of project delivery. This will be a high powered team that will be responsible for reducing average response time for failure resolution and come up with new and innovative ways to improve project SLAs.

Responsibilities

The responsibilities of the job include the following –
Respond to failure tickets in a timely manner.
Communicate with client teams to identify the root cause of an issue, apply necessary fixes and summarize the issue in detail.
Reduce recurrence of issues.
Work on minor changes arising due to business logic/input file structure changes
Ensure high stakeholder satisfaction by collecting timely feedback and improve on constructive feedback.
Come up with innovative ways to reduce time to resolution and other SLAs.

Requirements

Following are the skills we are looking for –

Required
Excellent written and verbal communication skills.
Strong problem solving skills that will help identify the root cause of an issue.
Ability to context switch between different projects.
At least 2 years of hands-on experience with RDBMS technologies like Microsoft SQL server, Oracle, Teradata, etc.

Preferred
Experience in SQL query and performance tuning.
Writing and maintaining SSIS packages.
Help Desk Software or Ticketing System, like Remedy, ALM, Jira, etc.
FTP and S/FTP file transfer mechanisms.
Scripting technologies like Powershell and Python.
Experience with SSRS and other Microsoft technologies

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.