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Bizops Engineer ||-1
Bizops Engineer ||
Looking for support engineers with a strong SQL background having high problem-solving skills and the will to win.
With a view towards improving project delivery efficiency, we are setting up a new team in Pune that will be responsible for providing ETL support for the scheduled loads in a timely manner. We have a number of ETL loads that span a large number of clients across a diverse set of industries which need timely failure resolution in order to adhere to high standards of project delivery. This will be a high powered team that will be responsible for reducing average response time for failure resolution and come up with new and innovative ways to improve project SLAs.
The responsibilities of the job include the following
Respond to failure tickets in a timely manner.
Communicate with client teams to identify the root cause of an issue, apply necessary fixes and summarize the issue in detail.
Reduce recurrence of issues.
Work on minor changes arising due to business logic/input file structure changes
Ensure high stakeholder satisfaction by collecting timely feedback and improve on constructive feedback.
Come up with innovative ways to reduce time to resolution and other SLAs.
Following are the skills we are looking for
Excellent written and verbal communication skills.
Strong problem solving skills that will help identify the root cause of an issue.
Ability to context switch between different projects.
At least 2 years of hands-on experience with RDBMS technologies like Microsoft SQL server, Oracle, Teradata, etc.
Experience in SQL query and performance tuning.
Writing and maintaining SSIS packages.
Help Desk Software or Ticketing System, like Remedy, ALM, Jira, etc.
FTP and S/FTP file transfer mechanisms.
Scripting technologies like Powershell and Python.
Experience with SSRS and other Microsoft technologies
We value the safety of each member of our community because we know were all in this together. In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Corporate Security Responsibility
All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must
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