Associate Full Time

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality, and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

TSS Mobility VTH Associate is responsible for completing assigned HR functional transaction or work activities of Global Mobility data administration in accordance with the established policies, procedures, and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

Essential Functions of the Job:
Attends to HR mobility related functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented, and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ensure all new process updates are incorporated while processing transactions
Respond to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Responds to emails and enquires in a timely manner
Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities.
Identify potential areas for process improvements and makes recommendations to Supervisor
Assists with GDS initiatives and other projects as assigned
Ensures GDS organizational policies and processes are followed
Willing/ready to work in variable/rotational shifts

Knowledge and Skills Requirements:
Good communication, interpersonal skills, and customer orientation; works effectively with the team and with stakeholders(call/e-mails)
Good Command of spoken and written English
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem-solving skills; able to exercise judgment in day-to-day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills
Willing/ready to work in variable/rotational shifts
Prior experience in mobility related field would be an added advantage (0 to 2 years)

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.