Associate-Telecom Operations Full Time

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

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What would you do?

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.

The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.

The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. They are responsible for representing the customer’s business impact, supporting in the end-to-end problem resolution and problem identification against the case portfolio. They help monitor reactive cases owned by internal support organizations and ensure correct case reporting and trending is in place for the account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health. The team works with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention.

What are we looking for?

We are looking for individuals who have the following skillset:

Adaptable and flexible

Ability to perform under pressure

Agility for quick learning

Ability to work well in a team

Ability to meet deadlines

Roles And Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your team and direct supervisor

You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

You will be required to help in the overall team’s workload by managing your deliverables and help the team when required

You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

Any Graduation