Analyst I – Apps Prog Full Time

About the job
Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview

Technology Infrastructure part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

Job Description

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

The successful candidate will join a global team based in several locations whose primary focus will be on providing front line support for Collateral Applications related to Financing, Pledging, Securities Lending, Client Services and Reporting platforms for all of Asia.

The team operates from India and Dallas. The team provides technical and business support for the Collateral application users. The suite of applications handle collateral functions within GBAMT. Services include batch processing, user queries, application monitoring, autosys monitoring and weekend/holiday support

Responsibilities
Join a team responsible for providing a stable platform for the Collateral business and middle office globally with focus to users in the Asia Pacific region
Provide day-to-day application support to Collateral systems, which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
Interact closely with regional and global business users (client services and operations staff) and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
Look across the entire production environment to aid continuous improvement with the state and supportability of production systems.
Troubleshoot production issues to identify root causes and track issues to their completion.
Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.
Manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
Candidates should be prepared to work out of normal business hours such as on weekends and attend night calls according to business needs.
Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally
Production support experience
Experience in Incident, Problem Management
Experience in L2 support
Excellent communication skill
Flexible to work in any shifts
Availability during emergency time.
Monitor and troubleshoot the job failures as part of the Batch
Attend to requests and issues raised by the end users and other stake-holders within stipulated SLA.
Identify improvement opportunities – and driving the same to closure.
Coordinate with all teams to keep the application up-to-date and healthy.
Adhere to bank of America policies, code of ethics and deliver services in accordance with bank policies at all times – while delivering production support services.
Coordinate with LOB managers, other ASD teams, local management, Downstream and Upstream teams to drive the various Bank of America standards

Requirements
Education – Graduation – * BE/ B. Tech/ M. Tech/ MCA
Certifications If Any – ITL (Optional)
Experience Range – 4 to 6years
Foundational skills – Autosys, Database SQL & Unix

Desired skills – * Python, Shell scripts & ITRS

Work Timings –
Week Day : 6.30 AM – 3.30 PM; 9:30 AM – 6.30am; 11.30 AM – 8.30 PM – Regular and rotational shifts
Saturday and Sunday support: 6:30am to 3:30pm/10:30am-7:30pm – Regular and rotational shifts
1.30 PM – 10.30 PM (Not regular whenever required);
5:30 AM – 2:30 PM (Not regular whenever required);
Job Location : CHN