Accounting Support Full Time

About the job
Title: Customer Claims Representative

Location: Chennai, India

Department: Corporate

Are you ready to learn all about how different businesses within Trimble deliver solutions and help when their customers need a credit to make things right?

This highly visible support role will be responsible for day-to-day execution of credit and refund claims activities from Trimble Dealers and Customers worldwide. One of the main priorities for this role is to provide great customer service and turnaround completion time for all inquiries received in the Customer Claims queue while at the same time being able to research, confirm/ validate, obtain approval and complete the requests correctly.

The goal is to research all incoming inquiries, and confirm the information provided matches the records by reviewing Company records as well as Accounting transactions to determine the validity of the credit request and then make sure we have the correct approval to process/ complete the request. We obtain approvals if not included in the requests. The Customer Claims Management representative will inform the completion of the request back to the original submitter and/ or notify them of any issues we might come across which could cause a delay on the request completion. Regular contact with customers and dealers as well as internal departments and upper management is expected. This individual must represent Trimble with the highest degree of professionalism and integrity.

What You Will Do
Effectively manage incoming communication via multiple channels (phone, email/inbox, support tickets, and Customer Relationship Management systems, e.g. Salesforce) from both internal and external customers; resolve all issues within established service-level agreements.
Review all credit and rebill requests, and communicate with customers regarding incorrect data, requesting additional information as necessary.
In-depth research on issues relating to shipping, billing, credits, order entry, systems, service contracts, customer accounts, and more.
Work effectively with peers (order administration, sales, controllers, credit & collections) and leadership by sharing ideas and information in a constructive and positive manner.
Monitor and manage weekly Trimble Financial Service (TFS) reports; analyze, review the reports, and validate and process the transactions.
Complete all inquiries within a 72-hour turnaround time.
Process dealer warranty 2-3 times a week; validate the data received and load the credit memo requests into Oracle.
Monitor trade-in bulletins; make sure all the required information is listed on the bulletin and the appropriate approvals have been received in order to broadcast the program.
Process approved trade-in credits and close the case out in My Trimble Protected (MTP).
Communicate tax credit requests with both domestic and international tax departments.
Rebate credit requests need to be processed on a monthly basis; validate the correct approval has been received before processing the transaction.
Perform special projects in a timely manner, as requested.
Work on testing and reviewing any acquisition that is merging into Oracle or projects within the Trimble organization.
Evaluating how all business units handle their transactions (either in Order Management or Service Contracts).
Improve Customer Claims current processes and procedures by working with other departments on making tasks more automated.
Handle credit card chargeback and credit inquiries for ecommerce transactions (non-Oracle, both domestic & international).
What Skills & Experience You Should Bring
2+ years of related experience in customer service or order management and accounting experience with a company that has significant dealer, distribution, and end user sales activities
Four-year degree in Accounting or related field preferred
Experience with a top tier Enterprise resource planning (ERP) system
Strong with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load
Experience with Salesforce or other Customer Relationship Management (CRM) software
Ability to effectively communicate with both internal and external stakeholders while conveying a positive, service-oriented attitude
Computer literacy, teamwork, attention to detail, having the ability to change direction/task quickly
Order management experience a plus
Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D